Privacy Policy for Zero Heroes

Last Updated: November 2024

Zero Heroes Privacy Notice

Our Contact Details

  • Name: Zero Heroes Ltd

  • Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD

  • Phone Number: +44 03455481654

  • E-mail: contact@zeroheroes.ai

Our Promise to Keep Your Information Safe

At Zero Heroes Ltd, we’re committed to protecting your privacy. We promise to respect any personal information you share with us or that we receive from other organisations at all times, and we promise to keep it safe. Zero Heroes Ltd is a registered company and is independently registered with the Information Commissioner’s Office (ICO).

How We Process Your Data

This privacy notice sets out how we process your data. It also explains your rights and options regarding how we use your personal information.

What Type of Information We Have

We currently collect and process the following information:

  • Personal Identifiers: Name, contact details, job title, and organisation name.

  • Platform Usage Data: Information about your visits and interactions with the platform, such as carbon footprint tracking data, sustainability goals set, and tools accessed.

  • Carbon Footprint and Sustainability Data: Data provided by you or your organisation regarding carbon emissions, energy consumption, waste management, and offset activities.

  • Technical Information: IP address, device type, browser details, and geographical location.

  • Consulting and Coaching Data: Notes, feedback, and progress data collected during sustainability consultations or sessions with Net Zero coaches.

How We Get the Information and Why We Have It

We collect information directly from you when you:

  • Register for an account on the Zero Heroes platform.

  • Use features such as carbon footprint tracking, sustainability tools, and goal-setting dashboards.

  • Engage with sustainability coaches for consulting and support.

  • Communicate with us via the platform, email, or during consultations.

We may also collect information indirectly through:

  • Analytics tools to monitor platform usage and improve performance.

  • Partner organisations (e.g., sustainability partners or carbon offset providers) to validate carbon-related data and services.

Our Lawful Basis for Processing

Under Article 6 of the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal data are:

  • Your Consent: You give consent when registering for the platform, participating in sustainability coaching, or using carbon tracking features. You can withdraw consent at any time by contacting contact@zeroheroes.ai.

  • Legitimate Interest: To provide you with relevant tools, resources, and consulting services that support your sustainability journey and organisational goals.

What We Do With the Information We Have

We use the information that you have given us to:

  • Provide sustainability consulting, carbon tracking, and Net Zero coaching tailored to your organisation’s needs.

  • Deliver actionable insights and recommendations to help you reduce carbon emissions and achieve sustainability goals.

  • Facilitate carbon offsetting processes by connecting you with approved partners.

  • Track your progress towards sustainability milestones using our platform tools.

  • Improve our platform’s effectiveness by analysing usage data and user interactions.

  • Communicate with you about updates, new features, and services relevant to your sustainability goals.

How We Store Your Information

Your personal information is stored securely on servers hosted in the UK. We use trusted third-party providers, such as Microsoft Azure, to process and safeguard your data. In cases where your data is transferred outside of the UK, we ensure appropriate safeguards are in place to protect your information.

We retain your information for six years from the date of collection unless:

  • Your data is no longer required for the purpose it was collected.

  • You request its deletion.

  • Legal obligations require us to retain it for a longer period.

Who Can See My Personal Information?

Access to your personal information is limited to:

  • Authorised staff and sustainability coaches who are appropriately trained to deliver support and consulting services.

  • Trusted suppliers and third-party service providers (e.g., carbon offset partners) who process data on our behalf.

All personal information is stored on secure servers with measures in place to prevent unauthorised access.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You can request copies of your personal information.

  • Your right to rectification: You can request corrections to inaccurate or incomplete data.

  • Your right to erasure: You can ask us to delete your personal data in certain circumstances.

  • Your right to restriction of processing: You can request we limit the use of your personal data in certain scenarios.

  • Your right to object to processing: You can object to the processing of your data in specific cases.

  • Your right to data portability: You can ask us to transfer your data to another organisation or directly to you.

You are not required to pay any fee for exercising your rights. If you make a request, we have one month to respond. To exercise your rights, contact us at contact@zeroheroes.ai.

Use of AI Tools and Sustainability Features

Our platform integrates AI-powered tools to provide tailored sustainability insights, carbon tracking, and Net Zero coaching. These tools analyse inputs, goals, and organisational data to deliver relevant recommendations. While we strive for accuracy, AI-generated insights may have limitations and should be reviewed alongside professional advice.

Information Sharing

We do not share your data with third parties unless:

  • It is required to deliver carbon offsetting services through approved partners.

  • It is required by law.

  • You have provided explicit consent for specific sharing.

All third parties involved in processing your data comply with UK data protection laws.

How to Complain

If you are unhappy with how we have used your data, you can complain to the Information Commissioner’s Office (ICO):

The ICO’s Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113

Contact Us

If you have any questions about this privacy notice or wish to exercise your rights, please contact us at:

Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD
Phone Number: +44 03455481654
E-mail: contact@zeroheroes.ai