Terms and Conditions for Zero Heroes Platform

Last Updated: November 2024

1. Introduction

Welcome to the Zero Heroes Platform, operated by Zero Heroes Ltd. These terms and conditions govern your use of our platform, which provides sustainability tools, carbon footprint tracking, carbon offset support, and consulting services to SMEs, corporates, and NHS organisations. By using the platform, you agree to these terms. If you do not agree, please do not use the platform.

2. User Types and Access

  • Business Users: The primary users of the platform include SMEs, corporates, NHS organisations, and other entities working towards Net Zero goals. Users gain access to tools, consulting services, and sustainability resources.

  • Consultants/Coaches: Sustainability experts who provide personalised guidance, insights, and consulting services based on user data and goals.

3. Platform Services

The platform provides tools and resources to assist businesses on their sustainability journey, including:

  • Carbon footprint tracking and analytics.

  • Carbon offset tools to facilitate emission reductions.

  • AI-powered recommendations to support sustainability planning and goal setting.

  • Expert consulting services delivered by sustainability coaches and consultants.

  • Project tracking, quality assurance, and risk management tools for Net Zero strategies.

4. Eligibility

The platform is available to businesses, organisations, and individuals aged 18 and above who are authorised to represent their organisation. Users must provide accurate business information during registration.

5. User Responsibilities

By using the platform, you agree to:

  • Provide Accurate Information: Ensure that all data you submit, including business information and carbon-related data, is accurate and up to date.

  • Appropriate Use: Use the platform for its intended purpose—supporting sustainability goals—and refrain from sharing harmful, offensive, or inappropriate content.

  • Compliance: Ensure that your use of the platform complies with all applicable laws and regulations.

  • Maintain Account Security: Keep login credentials confidential and notify us immediately of any unauthorised access.

6. Data Collection and Privacy

We collect and process user data in accordance with our Privacy Policy. By using the platform, you consent to the processing of your personal and business data for the purposes of providing sustainability tools, AI recommendations, and consulting services.

7. AI-Powered Tools and Expert Consulting Services

  • AI Tools: The platform integrates AI to deliver tailored advice, insights, and sustainability strategies. While the AI strives for accuracy, users acknowledge that AI-generated outputs may have limitations and should not replace professional advice.

  • Consulting Services: Our sustainability coaches provide expert advice based on user inputs and data. This advice is for guidance only and does not constitute legal, financial, or regulatory advice.

8. Content Ownership

  • All content, tools, resources, and outputs generated on the platform (including AI-driven recommendations) are the property of Zero Heroes Ltd.

  • Users may use platform outputs internally within their organisations but may not reproduce, distribute, or modify platform content without prior written consent from Zero Heroes Ltd.

9. Limitation of Liability

  • Zero Heroes Ltd makes every effort to provide accurate and reliable tools, consulting, and recommendations. However, we do not guarantee specific outcomes, and the use of platform content is at your own risk.

  • We are not liable for any direct, indirect, or consequential loss arising from:

    • Use of AI-generated outputs or consultant advice.

    • Inaccuracies in user-provided data.

    • Unforeseen changes in carbon offset calculations or sustainability standards.

  • Users are encouraged to verify advice or tools before making critical business decisions.

10. Termination

We reserve the right to suspend or terminate user accounts in the following circumstances:

  • Violation of these terms and conditions.

  • Misuse of platform tools, including providing false or misleading data.

  • Unauthorised access to, or tampering with, platform services.

  • Any activity that disrupts platform functionality or compromises the experience of other users.

Users may terminate their account at any time by contacting us at contact@zeroheroes.ai.

11. Dispute Resolution

If you have a dispute or concern regarding the platform, please contact us directly to seek a resolution. If a resolution cannot be reached, disputes will be subject to the jurisdiction of the UK courts.

12. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising under or in connection with these terms will be resolved in UK courts.

13. Changes to These Terms

We may update these terms and conditions periodically. Any changes will be posted on our main website. Continued use of the platform after changes indicates acceptance of the updated terms.

14. Contact Us

If you have any questions about these terms or require assistance, please contact us at:

  • Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD

  • Phone Number: +44 03455481654

  • E-mail: contact@zeroheroes.ai